The quality policy of ADO Group is based on the “global customer satisfaction”.
The purpose of ADO Group is to provide products with superior standards and compatible with the technical specifications.
In order that, the customer satisfaction is lasting, it is assessed whether the customer’s conditions are met or not and the changing expectations of the customer are measured and announced to all employees; when required, product development and certification studies are made. Informative courses are organized to raise awareness in the dealers; the slightest dissatisfaction related with the product presented is taken seriously and corrective activity is made.
“The happiness of the employees” is the most important condition for obtaining the customer satisfaction at ADO Group. The decisions are formed by taking the opinions of the related employees and based on “participation” principle. It is ensured that the individuals are equipped with adequate knowledge and skills and assume the authority and responsibility related with their works. An environment which everybody seizes their works and are happy with the work they do is targeted. Even though the accountability is individual, team works are supported; the team success is valued above the individual success.
Priority is given to realize monetary savings by operating with “cost awareness” to enhance the competitive strength of the Group in its markets.
ADO Group, according to all those principles, is in an effort for “continuous improvement” by bringing the employees, systems and processes to a more corporate structure to reach the “better”.